John Mole is one of the key account managers within the NEAS specialist skills team. Here we find out a little bit more about him and why he is so passionate about his role.
What does your role involve?
My job is both varied and very interesting and it essentially involves carrying out work which generates profitable revenue for North East Ambulance Service (NEAS) - all money generated is reinvested into our frontline services. This could involve providing first aid training courses to public and private sector organisations which are delivered by our specialist skills team, as well as various aspects of account management for our customers.
What’s does a typical day look like for you?
A typical day involves being proactive and talking to customers and potential customers about the benefits of training with NEAS.
Ideally we like to arrange meetings with customers so we can discuss this in more detail, but this is not always possible. I also allocate time during the day to following up referrals and leads from customers and colleagues. Our key account management team works closely with our marketing colleagues and they support us with up to date intelligence and information from the first aid marketplace. Colleagues in finance also work with me regularly in the costing of new courses and reviewing the contribution and profitability of our existing courses. I spend time on most days liaising with our specialist skills team who either deliver the actual training or provide the essential admin and service to ensure the smooth running of the courses.
I also support existing, established customers to develop our working relationships further. This includes making them aware of other courses which could benefit their organisation.
Tell us a little bit about your experience
I joined the Trust in 2015 having previously worked in business development manager and key account manager roles in the finance sector.
I worked in the banking sector for 22 years, mostly based in the sales division. Initially I had roles in branches of the bank, and then moved onto working in sales in the mortgage industry. Within this division I worked in Leeds, Teesside and Newcastle. I also had a national role for sales training.
Prior to joining NEAS I worked as an operations manager for a company working in advertising for a large multi-national company. Overall I have over 25 years’ experience working in the private sector, and I continue to develop my knowledge of NEAS and the wider health care market.
I really enjoy my job and the people I work with and can count myself fortunate to have the role.
What are you passionate about?
I’m very passionate about making a positive contribution to the Trust by earning income, which is then reinvested in our frontline services. Although the market place for first aid training is highly competitive I believe that our specialist skills team is the best in the industry and provides the fantastic training to its delegates. This makes my role a lot easier knowing how dedicated and talented the people are that I work with are.
What do you find most rewarding about your job?
The most rewarding aspect of the job is when new customers choose us to provide their training. I always ask for feedback from our customers using our first aid training once they have chosen NEAS and invariably this is excellent. This very rewarding to me personally as hopefully we have secured long term customers who are loyal and who know that the money they spend directly contributes to patient care and transport in our region.