Frequently Asked Questions

Please contact the training admin team should you wish to make a change to your booking. The team will be able to see if the change is possible and whether there are any pricing/timings changes along with any other changes as a result from your request.

Email - commercialtraining@neas.nhs.uk

Tel - 0300 777 2717

Please contact us on commercialtraining@neas.nhs.uk or 0300 777 2717 if you want to transfer a booking to another individual or training course.

In the case of transfer:

If you need to change the date of your training, this can be done at no extra cost to you, subject to vacancies on the alternative course dates.

If you are unable to transfer your course dates the following cancellation charges will apply:

• More than 4 weeks prior to the course date – no charge.

• 2-4 weeks prior to the course date – 50% of total course fee.

• Less than 2 weeks prior to course date – full fee.

These Regulations apply to all workplaces including those with less than five employees and to the self-employed.

What is ‘adequate and appropriate’ will depend on the circumstances in the workplace. This includes whether trained first-aiders are needed, what should be included in a first-aid box and if a first-aid room is required. Employers should carry out an assessment of first-aid needs to determine what to provide.

Even in a small, low-hazard business where first-aiders are not considered necessary, there is always the possibility that an accident or sudden illness may occur. It is therefore important that there is always someone available to take charge of these arrangements.

The role of this appointed person includes looking after first-aid equipment and facilities and calling the emergency services when required. They can also provide emergency cover where a first-aider is absent due to unforeseen circumstances (annual leave does not count). An appointed person does not need first-aid training.

An appointed person is not necessary where there are an adequate number of appropriately trained first-aiders.

A first-aider is someone who has done training appropriate to the level identified in the needs assessment. This may be first aid at work, emergency first aid at work or some other first-aid training appropriate to the particular circumstances of your workplace.

A First Aid at Work certificate must be renewed every three years by undertaking a two day requalification course. You can attend a refresher course up to three months before the expiry date of your certificate. If your certificate does expire you have 28 days after expiry to take the course. If your certificate is more than 28 days out of date you will need to complete a three day First Aid at Work course again.

First aiders who hold a valid First Aid at Work certificate are also strongly advised by the Health and Safety Executive (HSE) to undertake annual skills update training to maintain basic skills and to keep up to date with any changes.

 You can book our First Aid at Work courses online.  All our courses can be booked with the team on 0300 777 2717 or via commercialtraining@neas.nhs.uk

From 26 July 2021, we are moving all of our training to a brand new facility located at Dukesway Court, Team Valley, Gateshead. Our new building has been designed specifically for us and will support us in our mission to deliver the highest quality training and education across the region.

Public courses open for individual, or multiple, delegate bookings will continue to take place at our dedicated training centre at West Denton Fire Station, Newcastle upon tyne. All bookings made after the 24th of July will be transferred from West Denton to our new training facility.

We also have a training venue in Teesside (Winter House) located in the Wynard Business Park, during 2021 we will be offering more courses at this location. 

We can also undertake training at your workplace or choice of venue, for privately booked courses, please call 0300 777 2717 or email us commercialdevelopment@neas.nhs.uk to discuss.

All our First Aid at Work courses and our Immediate Emergency Care course are Ofqual regulated qualifications.

You will need to register online if you are booking a course through our website. You can register here.

Our office is open Monday to Friday from 9am to 5pm.

Yes, you will receive email confirmation once your booking has been made.

Once your course is booked you will recieve an email from our finance department, this will contain details on how to pay for your course via bank transfer. Invoices are raised within approximately 7 days of the booking being made and are due for payment within 30 days of the date of the invoice.

Free parking is available on site.