Re-use of public sector information and copyright

North East Ambulance Service retain all copyright and any other applicable rights to all text and graphic images within this site with the exception of any documents published by third parties.

All trademarks and service marks remain the sole property of their respective owners.

North East Ambulance Service allow you to print copies of the information held on this site or to store the files on your own computer provided they are for your own personal use only. You may reference this site in your documents providing North East Ambulance Service is credited with the information held therein.

You may with permission re-use the information on this website which is the copyright of the North East Ambulance Service NHS Trust free of charge. Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study. Re-use is subject to the following conditions:

Any publication or internal network which incorporates the North East Ambulance Service materials must include an acknowledgement of the source of such materials.

The material must be clearly separated from any comment made on it by the organisation or others.

Readers of the material must not be given the impression that the North East Ambulance Service is responsible for, or has in any way approved, the publication or network in which the materials are reproduced.

The materials may not be altered or amended unless such material is clearly marked as altered or amended by the organisation or others.

No fee may be charged by any organisation reproducing the North East Ambulance Service in respect of reproducing materials.

Any reproduction of the North East Ambulance Service official forms, other than for the purpose of submitting information to the North East Ambulance Service, must be clearly marked 'SPECIMEN' unless otherwise expressly agreed by the North East Ambulance Service.

Not using the information for the principle purpose of advertising or promoting a particular product or service or for commercial gain.

There is no charge for the reproduction of materials made in accordance with these conditions.

You may not distribute any text or graphics held within this site to others without the express written permission of North East Ambulance Service, all enquiries of this nature should be addressed to;

Intellectual property

The names, images and logos identifying North East Ambulance Service are proprietary marks of the NHS. Copying our logos and any other third party logos accessed via this website is not permitted without the approval of the relevant copyright owner.


North East Ambulance Service has taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, North East Ambulance Service disclaims all warranties express or implied, as to the accuracy of the information contained in this web site.

North East Ambulance Service shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials in this web site.

Some hypertext links in this site may lead to other sites that are not under the jurisdiction of North East Ambulance Service. When clicked these links will open up a new browser window which leave the North East Ambulance Service web site. North East Ambulance Service accept no responsibility or liability in respect of the material found on any web site that is not under the jurisdiction of North East Ambulance Service, nor do North East Ambulance Service take any responsibility for the privacy practices of such web sites.

These exclusions of liability shall not apply to any damages arising from the death or personal injury caused by the negligence of North East Ambulance Service or any of its employees.

North East Ambulance Service will not be responsible for any damages your business may suffer.

North East Ambulance Service makes no warranties of any kind, expressed or implied for the services which we provide.

North East Ambulance Service disclaims any warranty or merchantability or fitness for a particular purpose of these same services. This includes the loss of data resulting from delays, non deliveries, wrong delivery and any and all service interruption caused by North East Ambulance Service and its employees.

North East Ambulance Service reserves the right to revise these policies at any time.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Policy

North East Ambulance Service respect and will continue to respect the privacy of our customers and users. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the rights to change the contents of this website, including this privacy policy at any time, by posting such changes on the website. It is your responsibility to familiarise yourself with this policy regularly to ensure that you are aware of any changes. Your continued use of this website following the posting of any such changes will constitute your acceptance of the revised privacy policy.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to course bookings, customer surveys and/or offers
  • Cookies

'Cookies' are pieces of information stored by your web browser to the hard drive of your computer. North East Ambulance Service may use cookies to track usage of the North East Ambulance Service site and use this information to improve the site. Additionally North East Ambulance Service may use cookies in any secure client area which is password protected to allow for quick login and recognition on return.

However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by you. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses. A cookie does not hold any information about which sites you visited before this one.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.

Webserver log files are used to record information about our site, such as system errors. The Trust also uses log files to monitor site traffic. Log files do not contain any personal information or information about which other sites you have visited.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we employ security measures to protect the information provided by you, the Trust cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use appropriate security procedures and features aimed at preventing any unauthorised access, unlawful processing, accidental loss, destruction or damage.

Sharing of Information

North East Ambulance Service do not and will not sell individual customer names or other private profile information to third parties. The only time that North East Ambulance Service would disclose client information would be if required to do so by law, court order, as requested by other government or law enforcement agencies with the powers to request such information or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against a person who may be causing interference with our rights or properties, whether intentionally or otherwise or if such activities could be harmful to another person.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Information Governance Manager

North East Ambulance Service NHS Trust
Trust Headquarters   
Bernicia House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.